Some of the features and services that VoIP can provide usually are at no extra charge

Enhanced 911 (E911). When you dial 911 in an emergencey, your call is routed to the nearest Public Safety Answering Point (PSAP. In this way, 911 dispatcher will know your exact location.
Choose your area code. If you need a new phone number, you can choose any area code in the country, since VoIP internet phone service is not tied to a geographic location.
Local Number portability (LNP). Allows you to keep your existing phone number when you switch to VoIP phone service.
Virtual Numbers. Allows people to dial either a local number or a toll-free number from anywhere in the country to reach you at your main phone number. This typically costs $5/mo extra.
Online / Email Voicemail. VoIP allows you to listen to your voicemail online or to receive messages in email as sound file attachments.
Do Not Disturb. Allows you to route calls to voicemail at designated times of the day.
Online Call Logs. Allows you to access a running log of all call activity online.

VoIP Frequently Asked Questions

What is VoIP?
VoIP is Voice over Internet Protocol, which is a technology that allows you to make and receive phone calls and faxes over the Internet instead of through the telephone network.

Why should I use VoIP?
VoIP allows you to save money on your telephone bill, particularly for long-distance calls. You also get additional features with VoIP that either aren't available or cost more using a traditional phone service.

What equipment and services do I need for VoIP?
You need a broadband Internet connection (DSL, cable or satellite), VoIP service provider, and one of the following:

• IP phone, also called an Internet phone or broadband phone
• VoIP software, speakers and microphone that allows your PC to act as a phone
• Analog telephone adapter (ATA), which connects between your standard analog phone and the Internet

Can I make calls while I surf the Web?
Yes, your VoIP phone call shares the Internet connection with other computers that are on the network.

Why do I need a VoIP service provider if I have an Internet connection?
VoIP service providers interface between the Internet (IP) and telecomm (PSTN) networks and are needed to initiate and terminate calls between these two networks. This allows you to send and receive calls from people that are using a standard phone or cell.

Can I plug my IP phone into an Internet connection anywhere?
Yes, you can send and receive calls from your VoIP phone while traveling from any broadband Internet connection as VoIP is not location-based.

Will I lose phone service if my Internet connection or power goes down?
Unfortunately yes, this is one drawback of using VoIP. However, most people now have cell phones that could be used as a backup in such situations.