VOIP Pushing To New Heights

Productivity in the middle of last year increased at rates characterized as "breathtaking." Economists had already documented broad productivity growth in the services sector rivaling that in 1995, ending decades of stagnation.

VOIP Voice Over IP and Productivity

When an organization embraces IP telephony, the productivity gains for its IT staff are immediate and measurable. Suddenly, there is the potential for a single voice system distributed across all locations -- one that can be administered and managed remotely from a Web-based interface by in-house staff.

Growth By Acquisition Creates Voice-network

EDAW Inc. calls itself "a firm without walls," and for good reason: The San Francisco-based company provides landscape architecture and community planning services to public- and private-sector clients spread across four continents. EDAW has expanded through acquisitions in recent years, and now has a 1,000-person workforce operating out of 15 domestic and 9 international offices.

Summit Credit Union Enhances Productivity with ShoreTel VOIP

Throughout a 26-year career in the financial services industry, Summit Credit Union CEO Andrew Faust has stuck to a simple but powerful philosophy: Provide legendary customer service, which has grown to focus on providing trusted financial advice. Everything he does has a customer focus, and he expects the same of his staff.

ShoreTel Displaces Cisco VOIP System at Premierwest Bank

The value of a single phone system was clear to PremierWest Bank, a fastgrowing community bank in Oregon and Northern California. "We had a mishmash of different phone systems at our branches," says Cameron Frasnelly, Network Manager at PremierWest Bank. A single dial plan across PremierWest´s 40 branches reduces costs and increases employee productivity and customer usability. Having a single phone system that IT can manage itself improves customer service and eliminates reliance on costly systems integrators.

ShoreTel Unifies Voice Network for Oneunited Bank

Acquisitions can be the fastest way to growth in the highly competitive banking industry, and this strategy quickly created the nation´s largest African American-owned bank out of 12 small financial institutions located along both coasts. However, like many companies that grow in this way, OneUnited Bank inherited a decidedly ununited voice network.

Doughtery County School System (GA) Cuts $150,000 in Annual Phone Cost With ShoreTel System

Like most K-12 school districts nationwide, Dougherty County School System in Albany, Georgia has struggled with state and federal budget cuts. Though the district has added students and teachers, it has been forced to do so with the same or reduced budgetary funds each year.

ShoreTel Creates Countrywide Voice System for Bay Federal Credit Union

By mid-2001, Bay Federal´s staff and members were unhappy with the phone system they had to use whenever they wanted to let their fingers do the walking to the Santa Cruz, Calif.-based financial institution. There were no direct-inward-dial (DID) numbers, nor could calls made to a branch be transferred directly to the extensions of staff specialists located at other sites. Members were kept waiting as the staff labored to effect the appropriate connetion, and calls were sometimes inadvertently dropped or misdirected.

Converged Conferencing-Let Workforce Effortlessly Share Information

Collaboration has never been more critical for enterprise success. The new economic landscape rewards companies that respond to market events with swiftness and intelligence. With ShoreTel Converged Conferencing, enterprises can accelerate communications within and between knowledge workers - improving business communications and promoting better-informed decisions.