IP Telephony
Industry leading IP phone systems from ShoreTel, Inc. combined with CameraWATCH technology equals an unrivaled, feature rich, cost-effective telephony solution with NO upfront costs for individual schools or entire districts.

IP Phone System by Design
The ShoreTel system is a completely distributed, modular voice communication solution with no single point of failure which is layered on top of your IP network. The standards-based Distributed IP Voice Architecture uniquely distributes call control intelligence to voice switches connected anywhere on the IP network. In addition, the ShoreTel architecture distributes voice applications including voicemail and automated attendant to servers across locations, rather than centralizing applications at the network core. This distributed architecture provides a single image system for all locations and all voice applications.

Embedded Reliability
The heart of the ShoreTel system is the Distributed Call Control software that runs on the ShoreGear voice switches embedded, reliable, real-time operating system VxWorks. Each call control element does the call setup and call teardown including features such as transfer, conference, forward, etc. The voice switches communicate on a peer-to-peer basis eliminating any single point of failure. For instance, if one ShoreGear voice switch goes off-line, all other ShoreGear voice switches continue operating. When the off-line voice switch comes back on-line, the switch rejoins the voice network without impacting system operation. There is no server involved with the basic telephony, thus the system delivers levels of availability that even legacy vendors cannot match.

Easy to Manage
The ShoreWare Director is a browser-based network management tool that provides a single management interface for all voice applications across all locations. When a new user is added to the ShoreTel system, the user gets an extension, a mailbox, an auto-attendant, and they receive an email with their desktop software download, all from a single management screen. Gone are the days of multiple PBXs, multiple voice mail systems, multiple automated attendants, and multiple ACD systems, all with their multiple management interfaces.

Service and Support
Each IP telephony solution is specifically designed to meet the individual requirements of your school district. CameraWATCH provides a turnkey solution including assessment, design, installation, configuration, and support, freeing your IT and telecom resources to focus on other technology services for faculty and students.

iTOC
All customers have access to the following services provided by the Information Technology Operations Center (iTOC):

• 24 x 7 telephone support
• 4-hour on-site dispatch services
• Online trouble reporting and status updates
• Web-based network and bandwidth monitoring tools